No Refund on Digital Kits: Since the Identity Card and Authorization Letter are digital products and issued instantly upon verification, the ₹200 annual fee is non-refundable.
Subscription Cancellation: Users can choose not to renew their subscription for the next year. However, no pro-rata refund will be provided for the remaining months of an active year.
Advertising Services: For businesses placing advertisements on Connect News, payments are non-refundable once the ad campaign has gone live.
Duplicate Payments: If a user pays twice due to a technical error, the extra amount will be refunded to the original payment source within 7 working days.